FAQ
What materials are Pali Blue jewelry made from?
Materials vary by piece and are listed on each product page. Please refer to the individual product details for the specific materials and finishes used in each design.
How should I care for my jewelry?
To keep your Pali Blue pieces looking beautiful, avoid prolonged contact with water, perfume, lotions, sunscreen, and household chemicals. We recommend removing your jewelry before showering, swimming, exercising, or sleeping and storing it somewhere clean and dry between wears.
Can I wear my jewelry in water?
We recommend keeping your jewelry away from water whenever possible. This helps preserve its finish, color, and shine over time.
Will my jewelry tarnish?
Jewelry can naturally change over time depending on wear, skin chemistry, moisture, and exposure to beauty products. A little extra care goes a long way in keeping your pieces looking their best.
Is Pali Blue jewelry hypoallergenic?
Skin sensitivities vary from person to person, so we can’t guarantee that every piece will be suitable for every skin type. If you have a known metal sensitivity, please review the materials listed on the product page before purchasing.
How do I know the size or length of a piece?
Measurements are listed on each product page. For necklaces, we recommend comparing the listed length with a necklace you already own to get a sense of where it will fall.
When will my order ship?
Orders are typically processed within 1-3 business days. Once your order is on its way, you’ll receive a shipping confirmation with tracking information.
Do you offer free shipping?
Yes. Enjoy complimentary ground shipping on U.S. orders of $200+.
What is your return policy?
We hope you love your Pali Blue purchase. Eligible items may be returned within 14 days of delivery as long as they are unworn, unused, and returned in their original condition and packaging. Please visit our Return Policy for complete details and exclusions.
Do you offer exchanges?
Yes. We offer free U.S. exchanges on eligible items. Because some of our pieces are produced in limited quantities, we recommend requesting your exchange as soon as possible.
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations aren’t always possible. Contact us as soon as possible after placing your order and we’ll do our best to help.
What if there’s a problem with my order?
Please contact us with your order number and, if applicable, a photo of the item. We’ll take care of you.
Do you restock sold-out pieces?
Some favorites return, while others are available only in limited quantities. If a piece you love is sold out, sign up for a restock notification when available.
Can I send my order as a gift?
Absolutely. Pali Blue jewelry makes a beautiful gift. [Add gift-note or gift-packaging details here, if applicable.] Pricing is not included inside the package.